Service innovation definition

service innovation
(ˈsɜːvɪs ˌɪnəʊˈveɪʃən)

New or significantly improved service concepts and offerings as such, irrespective of whether they are introduced by service companies or manufacturing companies, as well as innovation in the service process, service infrastructure, customer processing, business models, commercialisation (sales, marketing, delivery), service productivity and hybrid forms of innovation serving several user groups in different ways simultaneously

Source: EuropeanCommission (2012) The Smart Guide to Service Innovation, p. 12

You might also like:

Subscribe to Social Innovation Academy updates

The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsi­ble for any use which may be made of the information contained therein.


Share This